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Faulty or Incorrect Items

Faulty Items

Please check the items you have ordered for any faults when you recieve them. If the item you received is faulty, you can report this and arrange the return by following our normal returns procedure (see above). You may be asked to wait for our reply before returning or you may just need to post it back to us. Alternatively contact customer service at returns@madcapengland.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 28 days from receipt of the faulty item to return it to us.

Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. An item is considered faulty where a manufacturning error or mistake is present. Items which have been damaged as a result of wear and tear or mis-use are not considered to be faulty. This includes accidental damage such as rips, tears, scuffs etc. Items which have been improperly cared for or washed incorrectly will not be considered faulty.

Incorrect Item

If you have received an incorrect item, you can report this and arrange the return by following our normal returns procedure (see above). You may be asked to wait for our reply before returning or you may just need to post it back to us. Alternatively contact customer service at returns@madcapengland.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 28 days from receipt of the faulty item to return it to us.

Any problems/questions? Please contact us, prior to return, at returns@madcapengland.com. We will then advise on how to proceed with the return.