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Our Returns Policy

We hope you will love your Madcap England order, however, if you're not happy - you can return items to us for any reason. Self-customised clothing, socks and underwear, Final Sale (indicated with a + symbol) and Magazines, CDs, peroidicals or books are an exception to this unless faulty.

In addition to the Distance Selling Regulations, you can return any item for a refund, or you can exchange it for a different size or colour within 28 days of receiving your original order.

We will refund the price you purchased your item at. This includes sale items.

Please note that in the interests of hygiene, items marked with a '+' next to the product name cannot be returned, unless they are faulty (this will normally be items like underwear, socks etc.)

Please ensure that swimwear and similar items are tried on over your own underwear. When trying on any clothing please avoid make up or lotions coming into contact with the item. In the interests of hygiene, we may refuse returns where it's obvious this hasn't been done.

Items must be returned in the condition in which you received them, unworn/unused, not marked or dirtied and with the original tags, etc attached. Goods will be inspected on return.

The goods are your responsibility until they reach our warehouse, so make sure it's packaged well and can't get damaged on the way back to us!

We try hard to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

You can cancel your order if you change your mind, however if your order has already been processed and despatched, you will need to return the goods to us before we can cancel/refund your order.

Please keep a note of your RAN and quote this if you need to contact us again about your return.

Please read our Additional Notes for more about returns.

We CANNOT accept the return of ANY item, for any reason, once it has been worn and/or washed and/or dry cleaned.